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I QUALITY ASSURANCE TECHNICAL DOCUMENTATION

New documentation:

Sparring with you is necessary – and it is often necessary to have the product hands-on.

Existing documentation:

Usability testing: I have the role of the customer who sees the guide for the first time.
I will correct it immediately.…when I find errors/deficiencies. You approve
Regardless of product: The challenges are the same: content
Fewer support requests: The user understands the message the first time.

WHY❓

Before purchasing, the customer ensures that the product comes with a quality guide:

Tailored for the target group: Professionals (e.g. installers) or end users
Optimally structured – and with the following sections according to standard IEC/IEEE 82079-1:
1. Use/Function 2. Safety 3. ESG 4. Installation 5. Operation
6. Maintenance 7. Repair 8. Disposal etc. 9. Spare parts
10. Technical data (or link to data sheet)
Other usability:
• Attractive layout (clear) • Simple/correct text • Step-by-step instructions
• Self-explanatory illustrations.

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